Refund and Returns Policy

Due to the nature of our online site, and the products listed, our store has a strict Return Policy for our product.

Verifying Information

Our Store reserves the right to contact a member via email to verify the accuracy of account information (including the Member’s correct name and address) that is needed to provide the Member with the information he or she requested from OrderSurvivalKit.com

Returns, Refunds and Exchanges Policy:

How To Return An Item: Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. Please email CustomerService@OrderSurvivalKit.com to request a refund and we will assign you a RMA #. (Return Merchandise Authorization #)

Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions:
Some items can not be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee:
All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges:
If your item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy:
Accepted Methods of Payment: Credit Card (Visa, Master Card, American Express, Discover)

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy:
All orders are for products that are IN STOCK and ready to SHIP: Will be shipped within 72 hours Monday – Friday 8am – 5pm.

Carriers:
We use the following carriers to deliver our orders: USPS, UPS, FedEx

Order Tracking:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates:
The rate charged for the shipping of your order is based on the weight of your products, and your location.

Back Orders:
If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.